The Cogent Web Apps' built-in Service and Support application enables companies to forge strong relationships and increase customer satisfaction while simultaneously streamlining customer service operations and keeping costs down. Cogent Web Apps' Service and Support includes comprehensive multichannel service capabilities. As a result, companies can gain valuable insight into the source of top customer inquiries, identify up-sell/cross-sell opportunities and ensure that no customer inquiries are dropped. Additionally, a centralized knowledge base of customer solutions helps support teams retain organizational expertise, standardize solution handling, improve response time and shorten the ramp up time for new representatives. Easy integration with call center and back office systems enables companies to deliver more effective customer service through a single point of contact. Regardless of whether service agents are located down the corridor, at home, or on the other side of the world, they can manage their time and tasks with Cogent Web Apps.

Cogentwebapps.com's flagship offering is Fortune 500 skill sets and applications for small to medium- size companies. These applications are a customizable, online CRM (customer relationship management) solution that provides an on-demand and system-driven approach. But cogentwebapps.com delivers more than just a powerful easy-to-use SFA product. We offer a complete integrated platform that empowers every business to experience the benefits of on-demand throughout its entire organization.

The cogentwebapps.com platform represents the platform for on-demand computing. In the same way you would log on to your favorite website, you can securely connect to Salesforce and manage detailed information concerning your sales, service and marketing activities. Built on a world-class infrastructure and delivered on the internet, the components of salesforce.com work together seamlessly to deliver the core value of on- demand - the ability to share and manage information easily.

Cogent Web Apps is beneficial for everyone from individual salespeople to sales managers and top executives. Managers need visibility into the activities of their reps and insight into where they stand with their pipelines. Cogent Web Apps provides powerful opportunity management, forecasting, reporting, and customization capabilities, so sales managers can be confident their teams are producing at their full capacity. Cogent Web Apps makes it easy to train new employees and make existing employees more productive with easy access to sales best practices. The powerful, real-time reporting and dashboard tools of Cogent Web Apps Analytics make it easy to keep executive management up to speed without having to manually aggregate data from across the organization.

Yes, you can. However the solution was designed from the ground up to empower teams to easily share and track client information. Consolidating your customer and sales information into a single, centrally available system gives you a complete view of your customers, improving your productivity and increasing customer satisfaction.

A key benefit of Cogent Web Apps is its ability to share data real-time and enable all team members to leverage a common set of information in one easily accessible location. As the owner of a given account (e.g. Bay Fastening), you have the power to grant fellow team members full access to ensure that everyone can add data and view each others' public notes, upcoming activities and opportunities related to Bay Fastening, as appropriate.

Cogentwebapps.com's Partner Partial Toolkit makes it easy for you to create a portal or integrate Salesforce functionality into an existing website to facilitate the exchange of sales and marketing information with indirect sales channels.

• A comprehensive view of customer information via an easy-to-use agent console

• Automated queuing and routing to promote agent productivity

• Around-the-clock access to product information via a built-in knowledge base that that suggests solutions to agents based on similar queries that have been resolved in the past

• Real-time reports and performance metrics

• An audit trail for each case

• Integrated email support

• Workflow, case queuing, escalation, and other capabilities to increase agent productivity

• Instant access to the information agents need to handle inquiries more quickly, increase first-call resolution rates, anticipate the needs of customers and exceed their expectations

• A Web self-service portal for an efficient and cost-effective way to handle support requests

• Pre-built computer telephony integration (CTI) capabilities.

Cogentwebapps.com is committed to freeing companies from traditional CRM software and its hidden costs, high failure rates, unacceptable risks and protracted implementations. All while providing a comprehensive, flexible CRM solution that meets the needs of businesses of all sizes, from the world's largest enterprises, to small and mid-size companies everywhere. As an on-demand service, there is no software or hardware to buy, install, maintain or upgrade with salesforce.com. This equates to savings of as much as ten times the original licensing fees.

Because Salesforce is an on-demand service, any time we release a new version of the application or add a new feature, you will have access to it the next time you log in, free of charge.

Cogent Web Apps Excel Questions

Some of our larger customers include Advanced Micro Devices (AMD), America Online (AOL), Automatic Data Processing (ADP), Avis/Budget Rent-a-Car (Cendant Rental Group), Corporate Express, Dow Jones Newswires, Gateway, Nokia and Sun Trust.

It depends on your company's requirements. If you are looking for a turnkey CRM solution and don't require tight integration with existing applications or advanced customization, then salesforce.com's Professional Edition may meet your needs. Visit our "How to Buy" page for more details on each of our editions, as well as a comparison chart.

Yes. Cogentwebapps.com's Excel Edition can easily migrate all of the client's existing data and settings to the Surpass Edition with no work on their part and minimal effort on cogentwebapps.com's part. Customers may wish to work with cogentwebapps.com's Success Matrix team or with one of our partners for the business implementation work needed to take advantage of the robust customization, integration and administration capabilities included in Enterprise Edition.

Contact your Account Executive to complete the necessary agreement, including an annual subscription agreement. Once salesforce.com is notified of the change, we will upgrade your account within 24 hours.